Privacy Policy

Information we collect

When you apply, we collect identity details, contact and address details, employment and income information, the loan you are requesting, banking details needed for payment, and supporting documents you upload.

Why we collect it

• To assess your application and your affordability.
• To verify your identity and the information you provide, where permitted by law.
• To communicate with you about your application.
• To meet record-keeping and other legal obligations.

Consent

We ask for separate, specific consent for processing, verification, accuracy confirmation, terms acceptance and, optionally, marketing. Marketing consent is never pre-ticked and you can withdraw it at any time.

How we protect your information

• Documents are stored in private storage and are never publicly accessible.
• Access is limited to authorised staff according to their role.
• Identity and bank account numbers are masked in our systems.
• Access to applications and documents is recorded in an audit log.

Sharing

We share personal information only where necessary to assess or administer your application, or where the law requires it. We do not sell your information.

Retention

We keep records for as long as the law requires and for as long as necessary for the purposes described above, after which they are securely deleted or anonymised.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or request deletion where the law allows. Email familyfirstfinance@outlook.com and we will respond in line with POPIA.